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H&M sees profit jump 21% after expansion

Swedish retailer Hennes & Mauritz (H&M) has reported a 21% rise in profits for the three months to 30 November after it opened more stores than expected. Fourth-quarter profit rose to 6.2bn kronor (£524m; $853m), up from 5....

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Shop Direct plans 1,500 job cuts

Shop Direct has confirmed that it plans to close three call centres with the loss of 1,500 jobs.The home shopping group said the three affected sites were in Sunderland, Burnley, and Newtown in Powys. Shop Direct bla...

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Waitrose is top of the shops

 Waitrose is the UK’s favourite supermarket while bargain superstores Aldi and Lidl came joint third in a survey from consumer champion Which? *. The ‘big four’ supermarkets – Sainsbury’s, Tesco, Asda and Morrisons – may be where m...

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JJB Sports chairman to stand down

 Struggling retailer JJB Sports has said its chairman is to step down on 31 January because of ill health. Sir David Jones - who was diagnosed with Parkinson's Disease in 1982 - had overseen the financial ...

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Pets At Home for £1billion

Pets At Home has been sold for £1billion - with bosses and staff landing a £53million windfall. The high street chain, with more than 250 shops,is being bought by private equity firm KKR which also owns Boo...

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Morrisons names its new chief as Canada morns a loss

 Former Wal-Mart director Dalton Philips, will replace Marc Bolland, the departing chief executive of Wm Morrison, Morrisons said that Mr Philips, the chief operating officer of Loblaw Companies, Canada’s biggest retailer, would become chief executive in March b...

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UK Online retail sales set new record

 The IMRG Capgemini Index broke the 7000 barrier for the first time in December, reaching an all time high of 7099. The UK e-retail market grew a healthy 17% year-on-year, which is higher than the 14% annual...

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Argos in brand refresh as market share comes under attack

Catalogue store group Argos will tomorrow unveil a refreshed brand, coinciding with the launch of its latest Catalogue. The company has been under pressure to reinvent itself as Tesco’s, ASDA and other  retail sections invade their  tra...

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Morrisons leads festive sales

 WM Morrison, supermarket chain reported far stronger seasonal sales than its larger rivals but but echoed the same concerns that their larger rivals Tesco & Sainsbury’s that the consumer economy will remain challenging throughout 2010....

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Post-Christmas retail round up: online and offline traffic spikes

  The post-Christmas period has become increasingly important for online retailers – and this year is proving no exception. Boxing Day (December 26th) was again the busiest day for online retailers during 2009, while, as the ...

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BRC-KPMG London Retail Sales Monitor

Covering the five weeks 29 November 2009 – 2 January 2010Retail sales in central London in December were 12.0% higher on a like-for-like basis than a year ago, when sales had fallen 0.7%, as financial turmoil hit cons...

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Comet reveals 4per cent drop

Electricals retailer "Kesa", revealed today that its Comet chain in the UK had failed to beat off competition and recession with a like-for-like sales drop of 3.9 per cent and a fall in profitability. Although the sales figure, whic...

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StrongMail Enhances Message Studio with

StrongMail, a leading provider of online marketing solutions for email and social media, today announced the latest version of StrongMail Message Studio with new and enhanced features for automa...

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Google Gets three quarters of All Paid S

Three out of four paid clicks on sponsored links happen on Google. This is according to a new report from Efficient Frontier, a large multinational search advertising agency. These new ...

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What’s in their wallet...after Christmas

  Christmas is fast approaching and catalogues are landing on mail order customers’ doorsteps with tempting pre-Christmas offers designed to help them celebrate the festive season....

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Fresh Media Group rebrands to FMG

Fresh Media Group announces Group-wide restructuring and rebrand London-based media services group restructures to form one-st...

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The Panel

News image

Is this the beginning of the end for Royal Mail?

While the government presents Royal Mail as an economic black hole, constraint by inefficiency and lack of modernisation. The war of words, industrial action and now an uneasy ceasefire has seen a wave of Mail Order companies move to alternative...

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The Catalyst

MultiChannel Marketing Article features - December 09

Tony Prescott MultiChannel Director ASDA

From 1920 to 2009 ASDA has witnessed and navigated the odd market correction, a couple of world wars and a host of technological advances. ASDA shares a platform with a handful of other retailers that can truly say they are...


Denise Cox

Email: Planning for OPT-OUTs

In the early days of email marketing, marketers considered opt-outs - aka unsubscribes - as a key measurement of the success of their mailing. Today, while opt-outs remain a metric to watch, smart marketers concentrate on performance metrics such as...


it help image

In a shrinking market, IT must reduce its price tag to stay relevant

IT spend in retail is normally between 0.9 and 1.9 percent of turnover per annum, so taking 1.6 percent as an average would mean £1.6 million for a £100 million turnover business. The problem comes when sales drop and turnover...


MultiChannel Marketing Roundtable with Royal Mail

MultiChannel Marketing Roundtable with Royal Mail

Catalogues the new black Hard copy catalogues have been the bedrock of the mail order industry. With the growth of ecommerce the debate on the needs of a physical catalogue have come to rest.  Asda, Tesco and Sainsbury’s have all launched...


GOOGLE - AdWords Optimisation

AdWords Optimisation

AdWords Optimisation Search has always been a cost-effective channel that removes the guesswork from marketing, but the industry has seen many improvements over the last five years and advertisers who are used to search marketing might benefit from improvements and optimisation...


TEN PS OF ECOMMERCE

The 10Ps of Ecommerce

In July 1995, Amazon.com shipped its first book (Douglas Hofstadter's Fluid Concepts and Creative Analogies) and online retail, as we know it, began. A mere 14 years later, Amazon's sales in the first quarter ended March 31, and net income...


Data fragmentation in a multi-channel environment

Slaying the Dragon of Data Integration

Data fragmentation in a multi-channel environment The relentless march of ecommerce has left in its wake a critical mass of data difficulties for multi-channel marketers. While the internet provides unparalleled access to services for customers, accelerated technological advances and the red...


Future of IT

Stop fearing the future and start driving it!

Stop fearing the future and start driving it! There is an old adage that ‘fortune favors the brave’ and never more so than at present, when, despite the temptation to regress, strategic investment in IT and ecommerce projects may help businesses...


google closed image

Who closed Google Catalogue down?

If you never experienced the delights of Google Catalog then you missed a great resource. I have no idea when it actually went online but at a guess I would say 2002. The concept was great. You sent in your...


Editors Note

MCM editor Alan Scott

January sales blighted by snow and ice as out of town malls be come another white spot on the map. Local stores are benefiting from the weather but only for food / groceries.

The outlook for retailing for the 12 months ahead is said to be "very tough" in store despite reporting robust Christmas sales figures, the head of the industry's trade body has warned. Stephen Robertson, the director general of the British Retail Consortium, predicted no growth in consumer spending over 2010 and indicated the recent glut of positive updates from the festive season may represent a false dawn.

"There will be increasing consumer uncertainty and we will see consumer confidence dropping. There will be tough sales and perhaps no growth," he told the Sunday Telegraph. Echoing comments from retail bosses including Marks & Spencer's Sir Stuart Rose, Mr Robertson warned of the impact of tax rises and highlighted evidence that households were choosing to save more. He said many homeowners were also coming to the end of fixed-rate mortgage deals.

Lower interest rates boosted spending last year despite average earnings growth excluding bonuses of just 1.7%. Retail figure updates this week are expected from Primark, Home Retail Group, which owns Argos and Homebase. Halfords, Mothercare, HMV, Dunelm, Topps Tiles, Debenhams and Currys owner DSG International are also expected to reveal figures.

Keep an eye on our latest news section as we bring you the winners and losers of the festive season.

MCM News Desk

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H&M sees profit jump 21% after expansion

News image

Swedish retailer Hennes & Mauritz (H&M) has reported a 21% rise in profits for the three months to 30 November after it opened more stores than expected. Fourth-quarter profit rose to 6.2bn k...

Latest | Thursday, 28 January 2010

Read more

Shop Direct plans 1,500 job cuts

News image

Shop Direct has confirmed that it plans to close three call centres with the loss of 1,500 jobs.The home shopping group said the three affected sites were in Sunderland, Burnley, and Newtow...

Latest | Thursday, 28 January 2010

Read more

Waitrose is top of the shops

News image

 Waitrose is the UK’s favourite supermarket while bargain superstores Aldi and Lidl came joint third in a survey from consumer champion Which? *. The ‘big four’ supermarkets – Sainsbury’s, Tesco, Asda and M...

Latest | Thursday, 28 January 2010

Read more