Delivering Legendary Customer Experience

Written by MCM News Desk    Friday, 28 January 2011 14:42    PDF Print E-mail

Eighty percent of companies believe they deliver a superior customer experience but only eight percent of their customers agree, so says the Harvard Business School. Well, now a new consultancy has launched in the UK market, determined to help organisations deliver a legendary experience to their customers and their prospects – called intriguingly ‘Unleash The Berserkers’.

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And at the heart of Unleash The Berserkers are five fundamental core values which underpin their operation: Transparency, Creativity, Flexibility, Tenacity, and importantly...Integrity.  Their aim is to find like-minded businesses that they can engage with and develop long-term relationships; businesses that share the same principles & a passion for delivering legendary Customer Experience.

Three founders make up Unleash The Berserkers supported by a network of industry-leading partners; Ian Hitt Chief Exec ‘The Human Dynamo’, with a successful track record of working directly with leading companies such as Sainsbury, Rank Group, Epsilon, Asda Wal-Mart and Omnicom; Rob Galkoff ‘The Practical Strategist’, with extensive corporate and consultancy experience working with Marks & Spencer, Walt Disney, Lands End and Manchester United; completing the line-up is Sharon Bohane ‘The Coach’, who has a host of long-term clients in IT, Finance, Recruitment, Logistics and Service Organisations, all of whom use her sales strategy, coaching & effective leadership skills.

Ian Hitt explains the thinking behind Unleash The Berserkers and what makes them different in the market place; “Unleash The Berserkers passionately believes in getting the Customer Experience right. When delivered consistently & effectively you drive growth, retain happy customers that will speak positively about your brand, and importantly you’ll build & secure advocacy. From our experience this translates into sustainable business. Why engage with us? Well, we have a unique focus and understanding on how you connect sales & marketing, people & technology throughout the customer journey. We have all worked in or with high profile companies that have transformed their businesses by recognising the value in getting the customer experience right. We truly believe that we can make a real difference by helping companies that need to deliver legendary customer experience consistently and effectively, everyday.”

For all enquiries on Unleash The Berserkers services please contact Ian Hitt on +44 7789 070909, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit www.unleashtheberserkers.com


 


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Last Updated ( Friday, 28 January 2011 14:53 )
 

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